Frequently Asked Questions

Support

Where Do You Ship?

  • We only ship within the United States.

Can't Find My Orders After It Delivered.

How To Return?

  • For returns, please email info@smartsolarfy.com with the subject 'Returns' and include your order number, name and the reason for the return.

Product Damage

  • You have 30 days to contact us after the product arrived. You can either Return or Exchange.

How Do I QualifIed For Return?

  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt of purchase.

Return Policy

  • If you are not satisfied with your product you can contact us to return or exchange. Our Team will get you through the process.

How Can I Track My Order?

  • Go to homepage and look for track my order in the menu or you can look it up track my order through search bar.

Shipping Estimated?

  • Our shipping process take about 14 - 24 business days. Depend on where you live.
  • Maximum 30 days due to COVID-19.

Customers Support Hours?

  • From 7AM - 9PM Pacific standard time.

Solarfy Panels

Can It Charge In Low Sunlight Or Cloudy Day?

  • Yes, they're even more efficient at colder temperatures. Solar panel need light, not heat.

Surveillance Camera

How Long Does Is Take To Charge?

  • Our surveillance camera take at least 8-10 hours to charge.

Can It Work Under Snow Condition?

  • Yes, our surveillance camera can handle as cold as -35°C.

Does The Camera Record Non-Stop.

  • Yes, but it is not recommended. Because it will consume more and more power.

What App Should I Use If Using Android?

  • UBOX APP

Does 4G Camera Works With WIFI?

  • No, 4G camera only with with 3G/4G via sim card.

Does WIFI Camera Work With 4G?

  • No, WIFI camera only work with WIFI.

Camera Doesn't Show Blue Light.

  • Contact Us, We will give you the solution.

Is The Battery Come With The Camera?

  • It's Option, depend on the buyers.

Can I Connect It To My Computer?

  • NO, it doesn't support PC side.

Is The Battery Rechargeable?

  • YES, and it comes with solar panel for continuous power charging.

How Long Does The Battery Last, If Fully Charge?

  • The battery will last up to 180 days (6 months).

Lights

How Does The Lights Work?

  • All our light have sensor. They turn on at dusk and turn off at dawn.

Will Rain And Snow Damage The Lights?

  • No, Our lights 100% weatherproof.

How Long Is The Battery Last, If It Fully Charge?

  • All our light last at least 8 - 15 hours. Depend on the product, please read the description before purchase. 

My Solar Light Doesn't Work?

  • Make sure the switch is ON before install.
  • Make sure the solar sensor light installed within the sensing range. 
  • Make sure nothing block it from the sun.